Citizens Advice Hillingdon - Gateway Assessor
Details of the Charity:Share this
Citizens Advice Hillingdon is a charity that provides free, independent, impartial, and confidential advice to residents of Hillingdon about welfare benefits, debt, housing, employment, and consumer issues. The organisation also conducts social policy work by raising issues that affect clients adversely at the local and national levels to affect change in law and practice.
Details of the Volunteering Opportunity:
In this role, you will be providing a high-quality, effective, and efficient service to members of the public following the aims and principles of Citizens Advice and the requirements of its Membership Scheme. As a Gateway Assessor, you will gain valuable skills in client assessment, communication, problem-solving, and knowledge of social services
Typical duties include:
- Interviewing clients face-to-face and exploring the client’s problems to identify the issues
- Ensuring clients are directed to the most appropriate advice or information service
- Maintaining clear, accurate, and concise client records
- Co-operating with the arrangements of the Advice Session Supervisor(s) in delivering services
Please note, this role require a DBS check and the organisation requires a minimum 12-month commitment of 1 day per week.
Additional Benefits:
- Volunteering hours count towards the 明星八卦 Volunteers Award and 明星八卦 Plus.
- Volunteering achievement recognised on your HEAR Transcript
- Add work related experience to your CV and Strengthen your cover letter
- Network with employers
- Stand out in Job interviews